Fresh 4U London – Laundry & House Cleaning Service Terms and Conditions
Last Updated: 2/11/2025
These Terms and Conditions govern the use of the Fresh 4U London laundry and house cleaning service (the “Service”). By booking or using our service, you agree to be bound by these terms and conditions. Please read them carefully.
1. Booking and Payment
1.1 Booking Process
All bookings for laundry collection, delivery, and house cleaning must be made via our website.
Upon booking, you will be required to provide accurate information regarding your laundry type, quantity, preferred collection and delivery times, or details of the house cleaning service required (rooms, surfaces, special instructions, etc.).
1.2 Deposit and Payment
A deposit covering the standard estimated cost is required to confirm your booking. The remaining balance must be paid upon completion of the service.
Payment can be made via credit card, bank transfer, or other methods provided at the time of booking.
If the final service differs from the estimate (e.g., additional laundry weight or extra cleaning tasks), the balance will be adjusted accordingly, and approval will be requested before proceeding.
1.3 Equipment Requirement for Cleaning
For house cleaning services, clients must provide their own equipment such as hoovers, mops, cleaning solutions, and any specialty items. Our team does not bring cleaning equipment.
2. Collection, Delivery, and Cleaning Access
2.1 Laundry Collection & Delivery
Collection and delivery times will be confirmed via email or SMS. Our team will contact you 30–60 minutes prior to arrival. Please ensure laundry is ready and packed securely.
2.2 House Cleaning Access
Clients must ensure our team has full access to the areas being cleaned at the scheduled time.
Failure to provide access may result in a re-scheduling fee or missed appointment charge.
3. Laundry & Cleaning Care
3.1 Laundry Sorting
Laundry is sorted by fabric type, color, and washing requirements. We are not liable for damage caused by improper sorting by the client.
3.2 Items Not Accepted
Delicate fabrics requiring dry cleaning
Items with excessive stains, damage, or hazardous materials
Non-washable or dry-clean-only items
Items with personal identification or non-washable embellishments
3.3 House Cleaning Limitations
While our team will clean all agreed areas, we are not responsible for pre-existing damage, fragile items, or surfaces that require specialised cleaning solutions beyond what the client provides.
3.4 Stain Removal & Damage
We make reasonable efforts to remove stains from laundry or surfaces but do not guarantee complete removal.
Clients agree to notify us of any delicate items, special care requirements, or fragile surfaces before service.
3.5 Loss or Theft
Fresh 4U London is not responsible for loss or theft of personal items during laundry collection, delivery, or house cleaning. Please secure valuables prior to our visit.
4. Cancellations and Rescheduling
4.1 Cancellations
Cancellations must be made at least 24 hours before the scheduled service to receive a full deposit refund.
Cancellations made less than 24 hours prior will forfeit the deposit.
4.2 Rescheduling
Notify us at least 24 hours in advance to reschedule. A rescheduling fee of £15 may apply. Missed appointments without prior notice may incur additional charges.
5. Refunds and Disputes
5.1 Refunds
Refunds are only considered if the service is not provided as agreed, such as failure to deliver laundry within the promised timeframe, or negligence in house cleaning.
Requests must be made in writing within 48 hours of service completion.
5.2 Dispute Resolution
Disputes must be submitted in writing to Fresh 4U London. We aim to resolve issues promptly and fairly. Unresolved disputes may be escalated to formal dispute resolution.
6. Limitation of Liability
Fresh 4U London’s liability is limited to the amount paid for the service. We are not liable for indirect, consequential, or punitive damages.
We are not responsible for delays or issues caused by traffic, weather, third-party providers, or events beyond our control.
7. Privacy and Data Protection
We respect your privacy. Personal information is used solely for service processing and will not be shared with third parties except as necessary for payment, delivery, or legal compliance.
For full details, please see our Privacy Policy.
8. Amendments to Terms and Conditions
Fresh 4U London reserves the right to update these terms at any time. Updates will be posted on our website and communicated via email. Changes apply to bookings made after the update.
9. Governing Law
These terms are governed by the laws of the United Kingdom, and disputes will fall under the exclusive jurisdiction of UK courts.